Shipping & Delivery Policy
Last updated: 03 December 2025
This Shipping & Delivery Policy explains how we handle the shipment and delivery of orders placed with Mucco Sinyalteknik through https://muccosignal.com/ or by direct reference to this Policy.
By placing an order with us, you agree to the terms below.
1. Shipping Regions
We primarily ship orders from our facilities in İstanbul, Türkiye.
- Domestic Shipping (within Turkey):
We ship to most locations in Turkey via contracted cargo companies and/or freight providers. - International Shipping:
International shipments may be available for certain countries and product types. For details, shipping costs and documentation requirements (proforma, HS codes, etc.), please contact us at [email protected] before placing your order.
2. Order Processing Time
- Orders for in-stock standard products are usually processed and handed over to the carrier within a reasonable time after payment confirmation (e.g., a few working days, depending on workload and stock).
- Orders that include custom-made, special configuration or OEM products may require additional production and preparation time. Estimated lead times will be communicated in the quotation or order confirmation.
Processing times may be extended during public holidays, inventory periods or unexpected supply chain disruptions.
3. Delivery Times
Delivery time depends on:
- Destination (city, country)
- Chosen carrier and service type
- Customs clearance (for international shipments)
- Local conditions and carrier performance
Any delivery times stated by us (on the Website, quotation or e-mail) are estimates only and are not guaranteed, unless explicitly confirmed in writing as a binding commitment.
We are not responsible for delays caused by:
- Carrier operations and route changes
- Customs inspections or documentation issues
- Strikes, natural disasters or other force majeure events
4. Shipping Costs
Shipping costs are calculated based on:
- Weight and dimensions of the shipment
- Destination address
- Chosen carrier and service type
- Any special packaging or palletization requirements
Estimated shipping costs may be shown during checkout or in the quotation. In some cases (especially for large or international shipments), shipping costs may be calculated after order confirmation and communicated to you for approval.
Unless explicitly stated, shipping costs are borne by the customer.
5. Packaging
We pack all products in suitable packaging to protect them during normal transport conditions. For some products, special packaging (e.g., wooden crates, reinforced pallets) may be required and may incur additional cost.
If you require special or customer-specific packaging, please inform us in advance so we can evaluate feasibility and additional charges.
6. Delivery and Risk Transfer
Unless otherwise agreed in writing, shipments are generally made under terms equivalent to Ex Works (EXW) or similar trade terms (Incoterms), from our location in Istanbul.
- Risk of loss or damage passes to you when the products are delivered to the carrier or freight forwarder.
- For international shipments, responsibility for customs clearance and import duties usually lies with the buyer, unless a different Incoterm is agreed.
We recommend that customers consider appropriate transport insurance, especially for high-value shipments.
7. Receiving and Inspecting Your Order
When your order is delivered:
- Check the outer packaging for visible damage.
- If there is visible damage or missing parcels:
- Ask the courier to record a damage/incident report before signing the delivery note, and
- Take clear photos of the package and labels.
- Inspect the products as soon as possible after delivery.
If you notice any of the following:
- Wrong items delivered
- Missing items
- Visible damage to products
You must inform us within 15 (fifteen) calendar days from the delivery date, via e-mail to [email protected], including:
- Order number
- Product codes
- Clear photos of the product, packaging and shipping label
- Short description of the problem
If you fail to notify us within this 15-day period, the shipment will be deemed accepted as delivered and free from visible defects, except to the extent required by mandatory law.
8. Claims for Damage or Incorrect Items
For claims made within the 15-day notification period and supported by sufficient evidence, we will evaluate the situation and, at our sole discretion, may:
- Send a replacement product, or
- Provide a partial or full store credit for future purchases, or
- Propose another appropriate solution
Cash refunds are not normally provided, except where required by applicable law or otherwise agreed in writing.
Please note:
- Products that have been installed, modified or used in operation may not be eligible for replacement or credit, depending on the situation.
- We may request that you return the damaged or incorrect items before any replacement or credit is processed.
9. Failed Deliveries and Uncollected Shipments
If a shipment is returned to us because:
- The delivery address provided was incorrect or incomplete, or
- The customer did not collect the shipment from the carrier within the specified time
Then:
- We may charge additional shipping costs to resend the order.
- If the customer requests cancellation in such a case, we reserve the right to deduct shipping and handling costs from any amount that may be refunded or credited, subject to our Refund and Returns Policy.
10. Changes to This Shipping & Delivery Policy
We may update this Shipping & Delivery Policy periodically. When we do, we will update the “Last updated” date at the top.
Your continued use of the Website or continued ordering after changes have been published means you accept the updated Policy.
11. Contact
For any questions about shipping, delivery or logistics, please contact us:
Mucco Sinyalteknik
Phone: +90 212 292 47 48
E-mail: [email protected]
Website: https://muccosignal.com/
